Job Description
Join Nashville's fastest-growing customer experience team! We're seeking enthusiastic part-time professionals to deliver exceptional service to our diverse client base. Enjoy flexible scheduling, competitive pay, and immediate start opportunities in the heart of Music City. Perfect for students, career changers, and those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Valid Tennessee driver's license (for occasional off-site duties)