Job Description
We are currently seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Detroit, MI. If you are ready to launch a rewarding career without needing prior experience, this is the perfect opportunity for you. We offer comprehensive training, a supportive work environment, and a clear path for advancement.
Why Choose Us?
We are a growing organization committed to excellence. We value our employees and provide a culture of growth, recognition, and stability. As a direct hire position, you will enjoy the benefits of a long-term career rather than temporary work.
Key Benefits Include:
- Competitive hourly pay ($16.00 - $22.00)
- Full medical, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement opportunities
- Modern office environment
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Process customer orders and manage account information accurately and efficiently.
- Assist in the onboarding and training of new team members.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with the sales team to identify client needs and provide tailored solutions.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Update internal knowledge bases with relevant product and service information.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation is required.
- A positive attitude and willingness to learn.