Job Description
Join our dynamic team at Nexus Solutions Inc as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Austin. This immediate-start opportunity offers flexible hours and competitive compensation in a fast-paced tech environment. If you thrive in customer-centric roles and want to make an immediate impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and warranty claims efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales team to upsell products and services
- Document all interactions and escalate complex issues appropriately
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening