Job Description
Join our dynamic team in San Antonio and make an immediate impact! Urban Solutions Group is urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced retail environment. This flexible position offers competitive compensation and the opportunity to develop valuable skills while serving diverse communities across Texas. Perfect for students, career changers, or those seeking supplemental income with weekday and weekend availability.
Our ideal candidates thrive in customer-facing roles, possess strong problem-solving abilities, and share our commitment to excellence. Training provided for qualified applicants. Don't miss this chance to start your career journey immediately in one of America's most vibrant cities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and resolve billing discrepancies using our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Maintain accurate records of customer interactions and service metrics
- Support store operations through inventory management and merchandising tasks
- Contribute to a positive team environment through proactive communication
- Adhere to company policies while maintaining service quality standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Proficient in Microsoft Office Suite and point-of-sale systems
- Strong verbal communication skills in English; bilingual Spanish a plus
- Ability to work flexible shifts including evenings and weekends
- Basic mathematical aptitude for transaction processing
- Valid Texas driver's license (if required for location visits)
- Must pass background check and drug screening