Job Description
Join our dynamic team at Sunshine Retail Solutions as a Part-Time Customer Service Specialist in Wichita, KS! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing e-commerce operations. This direct hire opportunity offers flexible scheduling and competitive compensation. Enjoy a supportive environment where your contributions make a real impact!
What We Offer:
- Flexible 20-25 hour weekly schedules
- Competitive hourly wages plus performance bonuses
- Comprehensive paid training program
- Employee discounts on company products
- Clear pathways to advancement
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with warehouse team to resolve fulfillment issues
- Update customer profiles and maintain accurate records
- Identify opportunities to upsell products and services
- Participate in weekly team training sessions
- Contribute to improving customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctuality
- Basic knowledge of e-commerce operations a plus