Job Description
Join our dynamic team at Metro Solutions Inc. as a Weekend Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during weekends. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of Kansas City's premier service provider!
Responsibilities
- Handle customer inquiries via phone, email, and chat during weekend shifts
- Process orders, returns, and service requests with precision
- Resolve customer issues using problem-solving techniques
- Document interactions in CRM systems for quality assurance
- Collaborate with weekday teams for seamless service continuity
- Adhere to company policies and security protocols
- Meet weekly performance metrics for response times
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Basic proficiency with CRM software (Salesforce experience a plus)
- Weekend availability (Saturday/Sunday, 8am-8pm)
- Positive attitude and adaptability to changing priorities