Job Description
Join our dynamic team at Tampa Bay Solutions Group! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences during our upcoming hiring event. Perfect for students, career-changers, and professionals seeking flexible hours. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of Tampa. Hiring Now – apply today to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics including response times and resolution rates
- Contribute to a positive team atmosphere during peak service periods
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in retail or call center
- Strong verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Exceptional problem-solving and conflict resolution abilities
- Valid Florida driver's license (if field support required)
- Positive attitude with strong teamwork orientation