Job Description
Join Boston Financial Solutions as a Remote Customer Service Specialist and enjoy the flexibility of working from home with weekly pay! We're urgently seeking dedicated professionals to deliver exceptional client experiences in our fast-paced financial services environment. This direct-hire position offers competitive compensation, comprehensive benefits, and the opportunity to grow your career in Boston's thriving tech hub.
Why Apply? • Weekly paycheck for immediate financial relief • 100% remote work with flexible hours • Direct hire with full benefits package • Career advancement opportunities in a top-tier company
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and payment discrepancies promptly
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95% customer satisfaction score
Qualifications
- 2+ years of customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication
- High-speed internet connection and quiet home office
- Authorization to work in the United States
- Associate degree or equivalent experience required