Job Description
Join our dynamic team at Apex Solutions Group, a leader in customer experience innovation! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in Wichita. This direct-hire opportunity offers flexible scheduling, competitive compensation, and a supportive environment where your skills make a real impact. If you're passionate about problem-solving and creating positive interactions, apply today to start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using CRM software
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Identify opportunities to enhance customer satisfaction and process efficiency
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to multitask and prioritize effectively
- Flexible availability including evenings and weekends
- Positive attitude and dedication to customer excellence