Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Columbus, Ohio! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a vibrant work environment. No prior experience required – full training provided!
What We Offer:
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Health benefits for part-time employees
- Career advancement opportunities
- Collaborative team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team to improve customer experience
- Meet monthly performance metrics (response time, resolution rate)
- Participate in ongoing product training sessions
- Identify and escalate complex issues to senior team
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Customer-focused mindset with problem-solving attitude
- Reliable transportation to our Columbus office
- 18+ years of age
- Availability to work 20-25 hours/week