Job Description
Join our dynamic team at Albuquerque Community Services as a Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base. This role offers flexible hours and the opportunity to make a real impact in our community. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process payments accurately
- Update customer records in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Document all interactions and maintain detailed case notes
- Contribute to process improvement initiatives
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-volume settings
- Positive attitude and patience with diverse clientele
- Available to work evenings/weekends (20-25 hrs/week)
- Pass background check and drug screening