Job Description
Join our award-winning Tucson team as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in a hybrid role supporting our healthcare clients. Enjoy flexible scheduling, comprehensive training, and a collaborative culture that values work-life balance. This position offers growth opportunities into full-time roles for top performers.
Responsibilities
- Handle inbound/outbound client inquiries via phone, email, and live chat
- Resolve billing issues and schedule coordination for healthcare providers
- Maintain detailed client records in Salesforce CRM
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or BPO
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional communication and problem-solving skills
- Ability to work 20-25 hours/week with flexible availability
- Bilingual (English/Spanish) certification required