Job Description
Join Nexus Solutions Inc., a leading tech support provider, as we expand our dynamic team in Chicago! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional client experiences. This immediate-start role offers flexible hours (20-30 hrs/week) with competitive compensation and growth opportunities. Perfect for students, career-changers, or professionals seeking supplemental income.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services during customer interactions
- Meet daily performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts (Thu-Sun 4PM-10PM)