Job Description
Join our dynamic team in Indianapolis as a Part-Time Customer Service Specialist! At Global Solutions Inc., we're revolutionizing client experiences through innovation and exceptional service. This flexible role offers 20-25 hours weekly with competitive pay and growth opportunities. Perfect for students, career-changers, or work-life balance seekers. Enjoy modern amenities, collaborative culture, and direct hire benefits including health insurance eligibility. Apply today to become part of our award-winning team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with sales and tech teams to deliver seamless cross-functional solutions
- Participate in weekly training to master new products and service techniques
- Identify upsell opportunities and contribute to team KPIs
- Maintain 99.5% attendance and punctuality standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Proficiency in CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced digital and voice channels
- Basic data entry speed of 40 WPM with 98% accuracy
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset