Job Description
Join our award-winning team at Metro Solutions Group as we urgently seek dynamic Part-Time Customer Service Specialists in Atlanta, GA! This direct-hire opportunity offers competitive pay, flexible scheduling, and growth potential within a thriving healthcare support environment. We're looking for passionate individuals who excel in fast-paced settings and want to make a real difference in patient experiences.
Why Choose Us? Enjoy comprehensive benefits including paid training, performance bonuses, and a supportive team culture. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle high-volume patient inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and insurance concerns using HIPAA-compliant systems
- Coordinate appointment scheduling and follow-ups for healthcare providers
- Maintain accurate patient records in electronic health record systems
- Collaborate with medical teams to ensure seamless service delivery
- Meet monthly performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare/billing environment
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear phone etiquette
- Ability to work 20-30 hours/week with flexible availability
- Basic knowledge of medical terminology and insurance processes