Job Description
Join a Dynamic Team in Memphis, TN
Memphis Medical Center is seeking a highly organized and welcoming Front Desk Receptionist to become the face of our organization. If you excel at providing exceptional customer service and managing administrative operations with precision, we want to meet you. This is a full-time opportunity to join a supportive team dedicated to excellence in healthcare.
In this role, you will be the first point of contact for patients, visitors, and staff. We are looking for someone who thrives in a fast-paced environment and possesses a warm, professional demeanor.
Responsibilities
- Guest Relations: Greet all visitors and patients warmly upon arrival, ensuring a positive first impression of Memphis Medical Center.
- Communication: Manage incoming calls professionally, directing them to the appropriate departments or taking detailed messages.
- Administrative Support: Handle front desk operations, including answering inquiries, processing mail, and managing the reception area.
- Scheduling: Coordinate appointment schedules and manage check-in processes for patients efficiently.
- Inventory: Monitor and maintain office supplies and equipment, requesting restocks as needed.
- Data Entry: Accurately update patient records and internal databases using Microsoft Office Suite.
- Security: Enforce visitor policies and maintain a secure and organized lobby environment.
Qualifications
- Education: High School Diploma or GED required; Associate's degree or certification in Medical Reception is a plus.
- Experience: Minimum of 1-2 years of experience in a front desk, administrative, or customer service role.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Organization: Strong attention to detail and the ability to multitask effectively in a busy environment.
- Professionalism: Ability to maintain confidentiality and demonstrate a polite, helpful attitude at all times.