Job Description
Join our dynamic team at Peak Performance Solutions as a Part-Time Customer Service Specialist in beautiful Colorado Springs! We're urgently hiring motivated individuals to deliver exceptional customer experiences while enjoying flexible scheduling and competitive compensation. This direct hire position offers stability, growth opportunities, and the chance to work with industry leaders in a supportive environment.
Why You'll Love Working With Us:
- Competitive hourly pay with performance incentives
- Comprehensive paid training program
- Health benefits eligibility for part-time employees
- Positive, collaborative team culture
- Clear career advancement path
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Process orders, returns, and warranty claims accurately
- Update customer information and maintain CRM records
- Collaborate with sales and support teams to ensure seamless service
- Meet key performance metrics including resolution times and satisfaction scores
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Exceptional communication and problem-solving skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong attention to detail and accuracy
- Flexible availability including evenings and weekends
- Valid driver's license and reliable transportation