Job Description
Join our dynamic team at Detroit Tech Solutions as a Part-Time Customer Service Specialist! We're hosting an exclusive hiring event and filling multiple positions immediately. This role offers flexible hours, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to be part of Detroit's thriving tech community!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
- Support sales team with customer onboarding
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficiency with Microsoft Office and ticketing systems
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving abilities
- Basic technical troubleshooting skills
- Positive attitude and team player mentality