Job Description
Join our dynamic team at Tucson Retail Solutions as a Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional support to our growing client base in the vibrant Tucson area. This flexible opportunity offers competitive pay, training, and a chance to grow with a forward-thinking company. If you're passionate about helping others and thrive in fast-paced environments, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process returns/exchanges efficiently
- Update customer records in CRM system with accurate information
- Collaborate with sales team to upsell products based on customer needs
- Maintain detailed documentation of interactions and resolutions
- Participate in weekly team training sessions to enhance product knowledge
- Support inventory management tasks during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Strong communication skills with clear English proficiency
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced settings
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and evenings
- Basic math skills for transaction processing