Job Description
Join our dynamic team at Valley Tech Solutions as a Part-Time Customer Service Specialist in Fresno! We're seeking energetic individuals to deliver exceptional support while enjoying flexible scheduling. This role offers competitive pay, growth opportunities, and a supportive work environment. If you're passionate about helping others and thrive in a fast-paced setting, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Contribute to improving customer service processes and documentation
- Support sales initiatives by identifying upsell opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude with a service-first mindset