Job Description
Exciting part-time opportunity in Jacksonville! Join our award-winning team as a Customer Service Specialist and deliver exceptional experiences to our diverse community. We're hosting a hiring event soon to fill multiple flexible shifts. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for students, career changers, or those seeking work-life balance. Apply now to start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing and service issues using CRM systems and documentation protocols
- Process transactions accurately while maintaining security standards
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or related experience
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent communication skills and active listening abilities
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license if local travel required
- Flexible availability including evenings and weekends