Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. This role offers flexible hours (20-25 hrs/week) with competitive pay and growth opportunities. Perfect for students, career changers, or those seeking work-life balance. Apply now to start your journey with an industry leader!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and promote company offerings
- Participate in ongoing training to enhance product knowledge
- Meet monthly performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Available to work evenings/weekends (flexible scheduling)
- Valid Texas driver's license (if field visits required)