Job Description
Join our dynamic hiring event and launch your career with Apex Solutions Group! We're seeking passionate Part-Time Customer Service Specialists to join our remote-first team based in Dallas. Enjoy flexible hours, competitive pay, and the opportunity to work from anywhere while delivering exceptional customer experiences. This is your chance to grow with an industry leader committed to employee development and innovation.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge bases
- Process orders, returns, and exchanges accurately while maintaining records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Strong communication skills with clear, professional verbal/written abilities
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to work independently with minimal supervision in remote environment
- Flexible schedule availability including evenings/weekends as needed
- Positive attitude and problem-solving mindset with customer-centric focus