Job Description
Join our dynamic team in New York City! Urban Solutions Inc. is urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. Enjoy flexible scheduling, competitive compensation, and immediate start opportunities in a fast-paced, growth-oriented environment. Perfect for students, career changers, or those seeking supplemental income.
We offer comprehensive training, a collaborative culture, and the chance to develop valuable skills in communication and problem-solving. Don't miss this urgent opportunity to launch or advance your career in the heart of Manhattan!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve product/service issues using problem-solving techniques and CRM systems
- Process transactions, returns, and exchanges accurately while maintaining inventory records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify upsell opportunities and contribute to sales targets
- Maintain detailed customer interaction logs and documentation
- Adhere to company policies and service standards at all times
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and basic CRM software
- Strong multitasking abilities in high-volume environments
- Positive attitude with solution-oriented mindset
- Reliable transportation and flexible availability (including weekends)
- Ability to stand for extended periods (in-person roles)