Job Description
Join our dynamic team at MetroServe Solutions as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a fast-paced environment. Enjoy flexible scheduling, comprehensive training, and a collaborative culture that values your growth. Direct hire opportunity with immediate start!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution time and satisfaction
- Assist in developing customer service training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2B environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a remote/hybrid setting
- Flexibility to work evenings/weekends as needed