Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Philadelphia, PA! We're seeking enthusiastic individuals to deliver exceptional client experiences while enjoying flexible scheduling. This direct-hire position offers competitive compensation and growth opportunities within a supportive environment.
As a key member of our client success team, you'll handle inquiries, resolve issues, and build lasting relationships. Perfect for students, parents, or career changers seeking work-life balance. Apply today to become part of a company that values your contributions!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Identify opportunities for process improvements
- Maintain customer satisfaction metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to work flexible hours including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and patience
- Attention to detail