Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in the heart of New York City! We're urgently seeking passionate individuals to deliver exceptional client experiences in our fast-paced tech support environment. This flexible role offers competitive compensation, growth opportunities, and the chance to work with innovative solutions impacting millions of users. Perfect for students, career changers, or professionals seeking work-life balance. Apply today and become part of New York's thriving tech scene!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues for SaaS products using diagnostic tools
- Document interactions in CRM systems with 95%+ accuracy
- Collaborate with Tier-2 support for complex escalations
- Contribute to knowledge base updates and process improvements
- Meet monthly KPIs for resolution time and customer satisfaction
- Participate in bi-weekly training sessions on new features
Qualifications
- 1+ years customer service experience in tech industry
- Proficiency with Zendesk and Salesforce platforms
- Exceptional problem-solving and communication skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and documentation abilities
- Available 20-30 hours/week with flexible scheduling
- Basic knowledge of networking concepts preferred
- Valid authorization to work in the United States