Job Description
Join our dynamic team at Nexus Solutions as a Part-Time Customer Service Specialist! We're hosting an exclusive hiring event for motivated individuals seeking flexible schedules in the vibrant Charlotte area. This role offers competitive pay, comprehensive training, and a chance to grow your career in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to improve service workflows
- Contribute to a positive, inclusive workplace culture
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with CRM software and Microsoft Office
- Valid North Carolina work authorization
- Positive attitude and team player mentality