Job Description
Immediate Start Available! CityScape Solutions is urgently hiring part-time Customer Service Specialists in Portland, OR. Join our dynamic team and deliver exceptional client experiences in a fast-paced environment. This flexible role offers competitive pay and growth opportunities. Apply today to begin your rewarding career journey!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for response time and resolution rate
- Provide product knowledge training to new team members
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Valid work authorization in the United States
- Availability to work flexible shifts including weekends