Job Description
Join our dynamic team at Cleveland Community Services and make a meaningful impact in your community! We're seeking a passionate Part-Time Customer Service Specialist to support our healthcare outreach programs. This flexible role offers the perfect opportunity to develop professional skills while serving diverse populations across Northeast Ohio. Enjoy a supportive work environment with competitive hourly pay and opportunities for growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person inquiries
- Assist clients with appointment scheduling and insurance verification
- Maintain accurate electronic health records and documentation
- Coordinate with healthcare providers to ensure seamless service delivery
- Participate in community outreach events to promote health programs
- Resolve client concerns with empathy and professionalism
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or healthcare experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and electronic health records
- Ability to work flexible hours including evenings/weekends
- Valid Ohio driver's license and reliable transportation
- Bilingual English/Spanish skills highly desirable