Job Description
Join our dynamic team at Pacific Coast Solutions! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our valued clients. This direct-hire opportunity offers flexible hours and competitive compensation in the heart of San Francisco. If you're a natural problem-solver with a passion for customer satisfaction, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues with efficiency and empathy
- Process orders and maintain accurate transaction records
- Collaborate with sales team to upsell relevant solutions
- Update customer databases with interaction details
- Meet/exceed monthly performance metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Flexible availability (evenings/weekends)
- Positive attitude and team player mentality