Job Description
Join our dynamic team at Capital Connect Solutions in Washington, NC! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling and competitive compensation. Perfect for students, career-changers, or those seeking work-life balance.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues with empathy, and contribute to our award-winning service culture. Training provided – bring your positive attitude and we'll equip you with industry-leading tools!
Responsibilities
- Deliver prompt, professional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues seamlessly
- Identify upsell opportunities and promote relevant solutions
- Contribute to process improvement initiatives and team feedback sessions
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service or support experience
- Exceptional verbal/written communication skills with strong empathy
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment with competing priorities
- Reliable transportation and consistent availability for 20-25 hours/week
- Positive attitude with problem-solving mindset