Job Description
Join our dynamic team at Nexus Solutions Inc. as a Part-Time Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional client experiences in our fast-paced New York office. This immediate-start opportunity offers competitive pay and flexible hours. If you thrive in customer-facing roles and want to make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Train on new products and services quarterly
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Basic technical troubleshooting knowledge