Job Description
Join our dynamic team at Louisville Community Solutions and make a meaningful impact in your community! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible role offers competitive pay, growth opportunities, and a supportive work environment in the heart of Louisville. If you're a people person with strong communication skills and a passion for helping others, apply today and start your rewarding journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction standards
- Process transactions accurately and maintain detailed records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance operational efficiency
- Adhere to company policies and industry compliance regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM software
- Strong multitasking abilities with attention to detail
- Positive attitude with ability to thrive in fast-paced environments
- Available to work evenings and weekends (20-30 hours/week)