Job Description
Join our dynamic team at Sunrise Retail Solutions as a Part-Time Customer Service Specialist in Mesa, AZ! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing e-commerce operations. Enjoy flexible scheduling, competitive pay, and a vibrant work environment where your contributions are valued. If you're passionate about problem-solving and building customer loyalty, we encourage you to apply today!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales team to resolve billing discrepancies and product issues
- Update CRM database with customer interactions and feedback in real-time
- Assist in developing customer retention strategies and loyalty programs
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to work flexible hours including weekends and holidays
- Basic knowledge of e-commerce platforms (Shopify, WooCommerce)