Job Description
Join our dynamic team at Wichita Community Services as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele. This direct-hire opportunity offers flexible hours and competitive pay in a collaborative environment. Help us make a meaningful impact in our community while advancing your career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently and maintain accurate documentation in CRM systems
- Process transactions, orders, and service requests with precision
- Collaborate with team members to ensure seamless customer experiences
- Contribute to process improvements and service quality initiatives
- Adhere to company policies and industry compliance standards
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 6+ months of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including evenings and weekends
- Strong attention to detail and multitasking abilities
- Positive attitude with a commitment to customer satisfaction