Job Description
Join our award-winning team at BrightStar Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base in Louisville, Ohio. This direct-hire opportunity offers flexible scheduling, competitive pay, and a supportive work environment. Perfect for students, parents, or career changers seeking work-life balance. Enjoy comprehensive training, advancement opportunities, and a vibrant team culture. Apply now to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision and attention to detail
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 6+ months customer service or call center experience
- Strong problem-solving abilities with a customer-first mindset
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Positive attitude and commitment to teamwork