Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base in Austin. This flexible role offers the perfect opportunity to develop your communication skills while contributing to a fast-paced retail environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. If you thrive in customer-facing roles and value work-life balance, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product and service issues while maintaining high satisfaction rates
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with sales team to upsell products and services
- Document interactions and maintain detailed customer records
- Participate in weekly team training sessions and feedback sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends