Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Innovate Solutions KC! We're seeking energetic individuals to deliver exceptional customer experiences in a fast-paced, tech-forward environment. This role offers flexible scheduling (15-25 hours/week) and the opportunity to grow with a rapidly expanding Kansas City company. Perfect for students, career changers, or those seeking supplemental income!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support using CRM tools
- Process orders, returns, and exchanges accurately while maintaining documentation
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and promote company services during interactions
- Maintain detailed records of customer interactions in Salesforce
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in retail or tech support
- Strong problem-solving skills with ability to multitask effectively
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent communication skills and positive phone demeanor
- Ability to work flexible shifts including evenings and weekends
- Basic understanding of e-commerce platforms preferred
- Must pass background check and drug screening