Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Global Solutions Inc. in Indianapolis! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture. This role is perfect for students, parents, or professionals seeking work-life balance. If you're passionate about helping others and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and troubleshooting protocols
- Process orders, returns, and exchanges accurately
- Document interactions and maintain detailed case notes
- Collaborate with sales and support teams to ensure seamless customer experiences
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and patience
- Reliable transportation and consistent availability
- Ability to work evenings/weekends as needed