Job Description
Join our dynamic team at TechHub Solutions, a leading tech support provider in the Dallas-Fort Worth metroplex. We're seeking a Part-Time Customer Service Specialist to deliver exceptional support experiences from our Fort Worth headquarters. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using CRM software while maintaining detailed records
- Collaborate with technical teams to escalate complex issues
- Process transactions and manage account modifications accurately
- Contribute to continuous improvement of service protocols
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and time management