Job Description
Join our dynamic team at Coastal Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in sunny Florida. This flexible role offers remote options with occasional on-site collaboration at our vibrant Miami headquarters. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference. Perfect for students, parents, or anyone seeking work-life balance without compromising professional growth.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services with 95% first-contact resolution
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to address complex issues
- Meet weekly performance metrics for response time and satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to work 20-30 hours/week with flexible scheduling
- Strong problem-solving abilities with calm demeanor under pressure
- Must be authorized to work in the United States