Job Description
Join our innovative team at Texas Tech Solutions as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our global clients while working remotely from the UK. This role is perfect for tech-savvy professionals who thrive in dynamic environments and want to make a real impact. Enjoy flexible hours and competitive compensation while representing a cutting-edge Texas-based company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document cases and maintain accurate customer records
- Collaborate with cross-functional teams in Texas
- Meet performance metrics for response time and resolution
- Identify opportunities for service improvements
Qualifications
- Previous customer service or technical support experience
- Proficient in CRM software and troubleshooting tools
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable with remote collaboration across time zones
- Problem-solving mindset with attention to detail