Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in London! GlobalConnect Solutions is seeking a dynamic individual to deliver exceptional support experiences while enjoying flexible hours. This role offers competitive pay and growth opportunities within a tech-forward environment. If you're passionate about problem-solving and thrive in collaborative settings, apply today to become part of our innovative family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product guidance
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution
- Train new team members on service protocols
Qualifications
- Previous customer service experience required
- Proficiency with CRM systems (Salesforce preferred)
- Excellent communication and active listening skills
- Ability to work independently and as part of a team
- Strong problem-solving abilities
- Flexible availability including weekends
- Basic technical troubleshooting knowledge
- Professional demeanor under pressure