Job Description
Join Omaha Connect Solutions as a Part-Time Customer Service Specialist and become the face of our innovative tech support team! We're seeking passionate individuals to deliver exceptional remote customer experiences while enjoying flexible scheduling and competitive pay. This role is perfect for students, career changers, or anyone seeking work-life balance in Omaha's thriving tech sector.
Why You'll Love Working With Us:
- Competitive hourly rate with performance bonuses
- Remote-first hybrid schedule (3 days office/2 days remote)
- Comprehensive training and career development paths
- Health insurance and retirement benefits for part-timers
- Collaborative culture focused on innovation
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in CRM systems with detailed notes
- Collaborate with technical teams to resolve complex issues
- Maintain expert knowledge of product updates and features
- Identify upsell opportunities during customer interactions
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficient with CRM platforms (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Available 20-25 hours/week (flexible scheduling)
- Valid Nebraska driver's license for occasional on-site visits