Job Description
Join our dynamic team at Oakland Retail Hub as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our diverse community. This role offers flexible hours (20-25 hrs/week) and the opportunity to grow within a forward-thinking retail environment. Perfect for students, parents, or career changers seeking work-life balance.
Our ideal candidate thrives in fast-paced settings, values cultural inclusivity, and possesses a passion for problem-solving. Enjoy competitive compensation, employee discounts, and a supportive team culture committed to Oakland's vibrant spirit.
Responsibilities
- Provide personalized assistance to customers via in-store, phone, and digital channels
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with team members to maintain visually appealing store displays
- Support inventory management through stock receiving and organization
- Contribute to sales targets through product knowledge and upselling
- Participate in team training sessions to enhance service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication and active listening abilities
- Basic proficiency with point-of-sale systems and digital tools
- Ability to work flexible shifts including weekends and evenings
- Positive attitude and adaptability in diverse environments
- Valid California ID and reliable transportation