Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in the heart of London! This flexible role offers the perfect work-life balance while delivering exceptional support to our diverse clientele. You'll be the friendly voice of our brand, resolving inquiries with professionalism and efficiency. Our modern office is easily accessible by public transport, and we provide comprehensive training to ensure your success. This position is ideal for students, professionals seeking flexibility, or career changers looking to enter the customer service field.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and problem-solving skills
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to company policies and data protection regulations
- Contribute to team goals and performance metrics
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexibility to work evenings and weekends (20-25 hours/week)
- Positive attitude and commitment to delivering outstanding service
- Valid right to work in the UK