Job Description
Join our innovative team at TechHub Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base across London. Enjoy flexible scheduling (20-25 hours/week) while gaining exposure to cutting-edge tech solutions. Perfect for students, career changers, or professionals seeking work-life balance. Training provided, with opportunities for growth into tech support or account management roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Troubleshoot technical issues for SaaS and hardware products
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Contribute to process improvement initiatives
Qualifications
- Previous customer service or tech support experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently with minimal supervision
- Flexible availability including weekends
- Basic technical aptitude and willingness to learn