Job Description
Join our dynamic team at Bluegrass Solutions Inc., a leading provider of innovative customer experience solutions in Louisville. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This role offers flexible scheduling (20-25 hours/week) and the opportunity to develop valuable skills in a collaborative environment. Our team thrives on problem-solving and positive customer interactions, making this perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to share insights and improve service processes
- Participate in ongoing training to stay updated on products and best practices
- Support cross-functional projects including customer feedback analysis
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or related experience
- Strong communication skills with clear articulation in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in fast-paced digital environments
- Reliable transportation to downtown Louisville office
- Flexibility to work evenings and weekends as needed
- Positive attitude and solution-oriented mindset