Job Description
Join our dynamic team at Heartland Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our clients in Oklahoma City. Enjoy flexible scheduling, competitive hourly pay, and a collaborative work environment that values your growth. Perfect for students, parents, or anyone seeking work-life balance. Training provided – no prior experience necessary!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues efficiently using CRM systems
- Process orders, returns, and exchanges accurately
- Collaborate with sales team to upsell relevant products
- Document all interactions in customer databases
- Maintain detailed knowledge of product offerings
- Support seasonal peak periods with flexible availability
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Basic computer proficiency (MS Office, CRM software)
- Ability to work 20-25 hours weekly (evenings/weekends)
- Positive attitude and customer-first mindset
- Attention to detail and accuracy in tasks
- Reliable transportation to Oklahoma City location